Everyone spends their teen-aged (Pronounced /
Teen: a 'jed/) years being told about how adult life will be filled with hardships and responsibilities, but most of the time they just think, "It can't actually get that bad." and mosey along... Little do they know that all this time, they've been carefully shielded from the End of carefree innocence. One day, all plans fail and they find themselves face to face with their worst fear:
Dealing with customer service agents on the phone.
First you must endure one of the Trials by Music, such as
- The Trial of the Endless Flute Solos.
- The Smothering of Smooth Jazz
- The Hypnotic New Age Ascension of Infinite Peacitude
- The Desperate Attempt to lure teenagers in with Electronic Music
Once your brain has been melted into a puddle of Befluted Ooze, they will abruptly interrupt (Say that three times fast) your woodwind trance with "Soothing" messages about how much they value your time... As they flagrantly waste it...
But the main problem is that, at the end of the day, many American companies have made a fatal mistake. Looking for any
possible way to save money, they ended up outsourcing jobs to people who don't have the
one qualification they should have: That they speak the native language of their customers.
As an equal opportunist, I believe that anyone should be allowed to do a job, with one caveat: (And this will be a big cave to eat...) They need to actually fulfill the one qualification for that job. Lots of foreigners speak better English than the average American. But it seems like we never find those people in Call Centers.
Somehow it gets worse. Sometimes people are
still too expensive to pay, so you design robots to represent your company instead. A great sounding idea... You can almost picture the
"Soothing" robotic voice of Siri in your head, guiding you seamlessly through the efficient and streamlined process. The American government tried to do this for Obamacare. The problem is, as funny as it sounds, the government of "The most powerful nation in the world" still doesn't have as much money for this as Apple does... Apple isn't 18 trillion dollars in debt.
So now it's one step beyond outsourcing a job to people who don't fulfill the only requirement for it... Now you've programmed a machine to do one job that it apparently can't do! You'll hear, "I'm sorry, I don't understand what you're saying" over and over again, but what you'll want to tell these companies is, "I'm sorry, I don't understand WHAT YOU WERE THINKING."
I have a Midwestern accent- An accent reporters all over the country are trained to speak in because it represents the median point in American accents. If a computer can't understand that, who exactly is it programmed to understand?

Then comes the Quest. (A quest from which you are unsure you will return, and if you do you will certainly not be the same...) Because sometimes confusing you over the phone isn't enough for these people; they want to juggle you between the phone, the internet, and their store. (
Between the Ox and the Gray Ass, as it were) You have to find a code you were never given (No doubt originally found inscribed on a Chinese Tablet in the back of El Dorado) and then have to enter in all your personal information online (Including your uncle's first dog's maiden name) only to find out that the process can't be completed on the mobile app and you have to go to the store to get the required code to give you administrative privileges to your own account. You would assume that once in the store you could finish everything right then and there, but no... Now, you have to finish this on their website, but not the mobile app, and it must be on a PC or tablet... Make sure your 28 digit code is right, otherwise you'll have to then call them on the phone, only to be told that they can't help you over the phone and need you to come in... And the cycle continues.

Searching for photographic evidence to document our quest, we turned to our trusty assistant: Google Images. He informed us that call centers are brightly lit, futuristic buildings with open floor plans, staffed by a beautiful cast of multicultural men and women with perfect teeth:
In reality, however, we know that most of them probably look more like this:
Cheer up, depressed looking Indian dude... Some day they'll transfer you to one of those 2024 style skyscrapers on Mars, with all the perfect teeth!